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Operating Systems: |
Windows 98/2000/XP/2003/Vista, Linux/Unix, Novell |
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Languages: |
Visual BASIC, C/C++/C#, JAVA, PHP/ASP/Javascript, HTML/CSS |
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Other Skills: |
Microsoft .NET, Windows API, IBM DB2, MySQL, SAP R/3, MS Access,
NDS, ZenWorks, Active Directory, Windows Group Policies, Microsoft Office Suite, Visio, Adobe Photoshop, Hardware Repair
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Technical Assistant |
December 2001 - June 2006 |
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CNS / LAN Technologies (Kansas State University) |
Manhattan, KS |
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• Provided technical support for 1700+ workstations for KSU staff and public computing labs in a primarily Microsoft / Novell environment |
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• Designed and implemented an online inventory system using ASP for tracking computer hardware which eases communication between units and significantly reduces lost equipment |
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• Created images for public lab offerings of 450+ workstations using Novell's ZenWorks including many software applications requested by university faculty for student use |
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• Implemented user interface adaptations based on usability study and ADA compliance |
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• Conceptualized and implemented a customizable menu system for Linux to ease deployment of ZenWorks images and collaborated with a coworker on programming in C |
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• Performed extensive customization of Microsoft Windows group policies to address security concerns in public labs |
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• Oversaw and coordinated the deployment of images each summer and winter |
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• Established practices that significantly reduced the amount of time and manpower to deploy images each semester |
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• Designed a reporting system utilizing a web service, web application, desktop application, and database written using Microsoft's .NET framework for tracking the amount of usage in our various labs to aid in managerial decision making regarding lab closings |
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• Created several online forms using ASP to speed business processes like account creation that previously relied on faxing of paper forms |
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• Provided training in several areas of desktop support for many student employees |
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• Provided cross-departmental training for ZenWorks imaging processes |
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• Mentored a staff member in image creation process for several months |
